Legal
Privacy Policy.
For RLSAND Inc. and the R.L.SAND HOME app.
RLSAND Inc. ("we", "us") respects your privacy. This policy describes the limited information we collect, how we use it, and how to contact us.
What we collect
R.L.SAND HOME app
Your home graph — rooms, accessories, scenes, sensor names, automation rules — lives on your device, in HomeKit, and never reaches our servers. The app reads it locally to display and modify your automations.
When you ask the app to interpret a natural-language request ("turn the kitchen warm at sunset"), the parsing is done on-device using Apple's on-device intelligence framework (Foundation Models). Your request text never leaves your device, and we do not operate or use any third-party AI inference service for this.
Website & support
If you submit the support form or contact form on this site, we receive the information you provide (name, email, the issue you described, optional device and version metadata). We use this only to respond to your request and may retain it in our support email archive.
Standard server logs (IP address, user agent, requested URL) are kept for short periods to support security and debugging.
How we use it
- To provide the natural-language and AI features in the app.
- To respond to your questions and support requests.
- To keep our service running and secure.
How we share it
We do not sell, rent, or share your information with third parties for their own purposes. The only companies that ever handle it are the providers that operate the site on our behalf — our email-delivery service (which transmits your form message to us) and our hosting provider — strictly to run the site, and only the minimum required. AI parsing happens on-device, so no AI provider is ever involved. We disclose information only if required by law.
Retention
Support correspondence: kept while it's useful for ongoing support. Server logs: short-lived. You can ask us to delete your support correspondence at any time. We keep no AI inference logs — natural-language parsing runs on-device and your request text never reaches us.
Your rights
Depending on where you live, you may have rights to access, correct, or delete information we hold about you. Reach us through our contact form and we'll respond.
Children
R.L.SAND HOME is intended for adults setting up and managing a home, and is not directed to children. We do not knowingly collect information from children under 13.
Changes
We'll update this page when our practices change. Material changes will be highlighted at the top.
Contact
Questions about this policy: use our contact form.