Support — RLSAND HOME

We're here when something doesn't fire.

Setup walkthroughs, common HomeKit gotchas, and a form to reach us when you're still stuck. Most issues are HomeKit-side and have known fixes — start below.

On this page

Getting started

Three things have to be true before RLSAND HOME can do anything: an active Home in the Apple Home app, a Home Hub on your network, and the HomeKit permission granted to the app on first launch.

Read the full RLSAND HOME help guide →

1

Confirm your Home Hub

HomeKit automations only run when there's a Home Hub at home. That's an Apple TV, HomePod, or HomePod mini. Open Apple Home → Home Settings → Home Hubs to verify "Connected".

2

Open the app and grant HomeKit access

On first launch you'll be asked to allow access to your Home data. Without this permission the app can't see your accessories, scenes, or sensors. If you accidentally denied it, fix it in Settings → RLSAND HOME.

3

Pick a Home

If you manage more than one Home, pick the active one: on iPhone, tap the home name on the Dashboard; on iPad and Mac, use the home at the top of the sidebar. The app remembers your choice, and switching Homes never loses automations.

4

Build your first automation

Open Create and pick a way to build: a template, the guided wizard, the AI Wizard (type what you want, like "turn the porch light on at sunset"; iOS 26 or later), or the block editor. The app validates against your real accessories and scenes before saving.

FAQ

The questions we get most often. If yours isn't here, drop us a note below.

Does this app store my home data on your servers?

No. Your HomeKit data (rooms, accessories, scenes) stays in your home, managed by HomeKit, and never reaches our servers. Natural-language requests are handled by Apple Intelligence (Apple's Foundation Models) — RLSAND doesn't operate an AI server, doesn't use a third-party AI service, and keeps no AI logs. The AI runs on your device. On iOS, iPadOS or macOS 27 or later, where your version of the app offers it, you can choose to let Apple's Private Cloud Compute help; the app asks before sending anything. See the Privacy Policy.

Why is my automation not firing?

Nine times out of ten it's a Home Hub issue: the hub is offline, on a different network, or hasn't synced the new automation yet. Check Apple Home → Home Settings → Home Hubs. If the hub is "Connected", check in the app that the automation is turned on, then open Health: it flags automations that won't fire reliably and helps you fix them.

Does it work on iPad and Mac?

Yes. The app runs on iPhone (iOS 17+), iPad (iPadOS 17+), and Mac (macOS 14+). The interface adapts to phone, tablet, and desktop layouts — same engine underneath.

Does it work without an internet connection?

Mostly. Browsing your home, building automations by hand, and your saved automations all work offline — the automations run on your Home Hub independently of any network. The AI Wizard runs on your device too. The exception: if your version of the app offers Private Cloud Compute (iOS, iPadOS or macOS 27 or later) and you allow it, those requests need a connection. RLSAND never receives your words or your home data.

I have multiple Homes. Can I switch between them?

Yes. The sidebar shows every Home you have access to. Switching is instant; automations are scoped per Home.

Can it do things the regular Home app can't?

We use the same Apple Home automation engine — Apple keeps some APIs private, so we can't go beyond what Apple exposes to third parties. What we do is make the path easier: pick a template that matches your accessories, or type what you want. Same engine, different door in.

What's the easiest way to create my first automation?

Open Templates. The app reads the accessories you actually have and suggests prebuilt automations that fit — "All lights on at sunset," "Lights on when motion," "All lights off at midnight," and so on. Pick one, review it, save. No typing, no menu hunting.

Does it sync across my devices?

Yes — opt in to iCloud sync in Settings and your in-app preferences follow you across iPhone, iPad, and Mac. Your automations themselves live in Apple Home (which already syncs through Apple's iCloud); the app's iCloud sync covers our own settings on top of that.

What happens if I uninstall the app?

The automations stay. They live in HomeKit, not in our app — we just create them for you. If you reinstall, the app will see them again. If iCloud sync is off, a few app settings kept only on your device are lost: paired shades, learned nicknames, and per-room darkness levels. Turn on iCloud sync in the app's Settings to keep them.

Will there be Android or web versions?

HomeKit is Apple-only, so the app is too — though it runs across iPhone, iPad, and Mac. If your home runs on a non-Apple ecosystem, this isn't the right tool.

How do refunds work?

App Store purchases are refunded by Apple, not by us. reportaproblem.apple.com is the path. If you're stuck, contact us and we'll help you frame the request.

Troubleshooting

The most common issues that account for ~80% of support emails. Try the matching fix before sending us a note — it usually works.

Accessory not visible in the app

Open Apple Home and confirm the accessory shows there. If it doesn't, it's a HomeKit pairing issue (re-add the device). If it shows in Apple Home but not us, force-quit our app and relaunch — the HomeKit cache sometimes lags by a few seconds.

Automation doesn't fire

Check that the automation is turned on, then open Health in the app and follow any warning. Then check the sensor that starts it: its battery on the Batteries screen, and that it shows a recent reading on the Sensors screen.

App crashes on launch

Force-quit the app and open it again. If it still crashes, delete and reinstall it — your automations are safe in Apple Home. To help us fix it, turn on Settings → Privacy & Security → Analytics & Improvements → Share With App Developers, or tell us what you were doing via the form below.

Contact support

Tell us what's happening. The form prefills the technical bits we'd otherwise have to ask you for, which makes triage much faster.

We'll reply to the email you provide above.